Post Date: 19 Sep 2019 || Takeaways : 1 > Chandigarh👍winner on all fronts 2 > Q2 BAD on Occupancy and ruined the momentum of Q1 3 > Ahmedabad & Goa in same order…a painful story 4 > Is Goa performance a reflection of the economy?? just a thought… What’s ur opinion?? !! || Also, 4 […]
Post Date: 05 Sep 2019 || Takeaways : MUSTRead : Just like for every winner, Hoteliering is as simple as “Taking good care of your guests”, Mr Todd explains [ in this Hospitalitynet article] how one can get it almost right through practicing these 4 mantras. While the exhaustive list can go on and on […]
Post Date: 29 Aug 2019 || Takeaways : MUSTRead : for every #Hotelier out there. By far, one of the Best & Comprehensive article i have ever read on this subject… Kudos to Xotels – Hotel Management Company team !! worth reading & sharing for months to come…content is such timeless & ever relevant… http://bit.ly/TotalRevenueManagement #RevenueManagement#TotalRevenueManagement#hospitalitytrends#hospitalityindustry
Post Date: 26 Aug 2019 || Experienced it Once again !! A routine “Fast(i mean really fast)” payment via G Pay did not go through. No, it was not due to Google app error. The Bank probably had a service downtime. I had two options in front of me : 1) Try after sometime [ that most of us […]
Post Date: 06 Aug 2019 || Takeaways : Commendable point of view : ‘It’s more important than ever that companies challenge themselves to operate responsibly’ It would mean bulk-size amenities will be placed in the bathrooms of its 843,000 rooms around the world by 2021. The Hotel teams will take care of the replenishment & […]
Post Date : 04 Aug 2019 // Sometimes It’s just a seemingly unplanned for incident that can throw up Opportunity for brands to enhance the Brand image & affinity. One such opportunity came as blessing to @Emirates. As i write this paragraph(just 3 days after), the capture has already garnered 1.3 million views on Instagram […]
NextBigThing: I call them #Earines !!
Kiran Varri
Everyone likes to be informed. Informed 24/7 !! updated with…
This topic is one of the most spoken about, yet, left with so much more to talk and work upon. Term “Customer Service” gave way to words like “Customer Delight“, “Customer WOW“, “Customer Excellence” & so on. The words transformed; overall experience didn’t. There are many reasons & root causes for it. As customers, we […]
Post Date: 18 May 2019 || Takeaways : This episode will do down the history lane as a case-study on how “Customer First” should be the mantra and whatsoever the pressure is on Performance/ Stakeholder return, how organizations should stay focused on “Core Values”. For our Values are remembered long after we are gone. What’s […]
Post Date : 01 Jun 2019 // Under one year into this space, felt it was time to put on record what I noticed as few Pointers that can help make sure the “Digital Journey” for a brand is : #Positive, #Impactful & #Profitable !! Commitment: The brand has to first make a clear decision […]
