This topic is one of the most spoken about, yet, left with so much more to talk and work upon. Term “Customer Service” gave way to words like “Customer Delight“, “Customer WOW“, “Customer Excellence” & so on. The words transformed; overall experience didn’t. There are many reasons & root causes for it. As customers, we […]
Post Date: 18 May 2019 || Takeaways : This episode will do down the history lane as a case-study on how “Customer First” should be the mantra and whatsoever the pressure is on Performance/ Stakeholder return, how organizations should stay focused on “Core Values”. For our Values are remembered long after we are gone. What’s […]
Yes, Excellence is an attitude towards a Problem; in fact, Every Problem !! Just so we validate, let’s take this example : Why is IHS Dubai relocating students? Happened to see this on 20/03/2019 in Gulf News. Went through it as the headline was curious enough. The key takeaways from the article are as follows […]
When was the last time you got distracted while watching your favorite movie…this; for a duration of 2 hr+ !! Please put a number to it !! How many, at the end of their formal education, tend to find an employment in the industry/role of choice !! Please put a number to it !! “Very […]
